Overview
Sounder Cleaning Services LLC (“Sounder Cleaning”, “we”, or “us”) is ready to provide cleaning solutions for your home. The following Terms of Service (“Terms”) govern our relationship with you.
We appreciate your choice to utilize our services, including our website, customer support, and cleaning staff.
User Agreement
By engaging with our services, you confirm that:
- You have the capacity to enter into a binding agreement with Sounder Cleaning.
- You will comply with these Terms and all applicable laws and regulations.
- You agree to pay the quoted price for the services, unless a different arrangement is made in writing.
Cleaning Products and Equipment
We use eco-friendly and non-toxic cleaning supplies, along with all necessary equipment to clean your space. If you have specific products you’d like us to use, feel free to leave them out with instructions. Access to running water is required for our cleaning services.
Satisfaction Guarantee
If you are not satisfied with the initial cleaning, please reach out to us at (253) 237-2341 or email soundercs@outlook.com. We will return to address any issues if needed.
Please note that our satisfaction guarantee does not apply to repeat cleans or homes in non-standard conditions (e.g., biohazards or excessive clutter). While we do not impose a limit on recleans, we reserve the right to charge additional fees for frequent requests.
Safety Protocols
We prioritize safety for everyone involved. Our cleaning team members are employed, background checked, insured, and professionally trained. We reserve the right to leave your premises if the environment is deemed unsafe.
By utilizing our services, you agree to the following safety guidelines:
- Identify fragile items and secure valuables.
- Inform us of any pets, ensuring they are in safe spaces during cleaning.
- Remove any biohazards, including bodily fluids, animal waste, and sharp objects.
- Do not request the moving of heavy furniture.
Reporting Damages
Our team is dedicated to maintaining professionalism in your home. If we encounter items that seem delicate or suspicious during cleaning, we will document them with photos.
In the rare event of accidental damage, please contact us within 48 hours at (253) 237-2341 or email soundercs@outlook.com. You will need to provide a photo and an estimate of the damages, and be available for follow-up. We cannot guarantee reimbursement for damages not reported in this timeframe.
Sounder Cleaning is not responsible for restoring severely worn, stained, or mildewed areas. For areas that are significantly damaged or have not been cleaned for an extended period, such as blinds that are on the verge of breaking, we cannot be held liable for any breakage that may occur during the cleaning process.
Communication
At Sounder Cleaning, we emphasize effective communication to enhance your experience. We use various methods to connect with clients, including email, text messages, and phone calls.
Appointment Confirmations
After scheduling a service, you will receive a confirmation through your preferred method of communication. We may also send reminders before your appointment to clarify details or accommodate changes.
Client Feedback
We highly value your feedback. After your service, we may reach out to request your thoughts and experiences. Your feedback helps us improve and better serve you.
Promotional Communications
Occasionally, we may send you promotional materials or updates regarding our services. You can opt-out of these communications at any time by following the instructions provided.
Data Protection and Privacy
We take client confidentiality seriously and employ strict data protection measures. By using our services, you agree to receive communications related to appointments and promotions. If you have any concerns or wish to adjust your communication preferences, please reach out to us.
Pricing Adjustments
Sounder Cleaning Services reserves the right to modify pricing and discounts at any time. Clients will be notified 14 days in advance of any changes.
Electronic Services
We grant you a personal, non-transferable license to access and use our website and related services. You may not copy, modify, or distribute any part of these services without our written consent.
Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we manage your information. If you believe we are not following this policy, please contact us at soundercs@outlook.com or (253) 237-2341.
Mobile Charges
You are responsible for any mobile charges incurred while using our services, including text and data fees. If you change your contact information, please update your account within 24 hours to avoid miscommunication.
Modifications and Termination
We may alter or discontinue our services at any time without prior notice. Sounder Cleaning may terminate services for any reason and without notice.
Indemnification
You agree to indemnify and hold harmless Sounder Cleaning and its affiliates from any claims arising from your use of our services or violation of these Terms.
Disclaimers
OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES. WE DO NOT GUARANTEE THAT OUR SERVICES WILL ALWAYS BE SECURE OR ERROR-FREE.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOUNDER CLEANING LLC AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING FROM YOUR USE OF OUR SERVICES.
Severability
If any provision of these Terms is deemed unenforceable, it will be removed, and the remaining provisions will stay in effect.
Additional Terms
For specific services, we may create additional terms that will also be part of your agreement with us. If there is a conflict between these Terms and the Additional Terms, the Additional Terms will take precedence.
Entire Agreement
These Terms, along with any Additional Terms, represent the complete agreement between you and Sounder Cleaning Services, superseding any prior agreements. If we do not enforce a provision, it does not constitute a waiver. You may not transfer your rights or obligations under these Terms without our consent. All rights not expressly granted are reserved.